Our Privacy Policy

Ashby York Privacy Policy

Last updated: 12 September 2026

About this policy

Ashby York PTY LTD as Ashby York (“Ashby York”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This policy explains how we collect, hold, use and disclose personal information in the course of providing our real estate services. It also explains how you can request access to your information, ask for corrections or raise a privacy concern.

We comply with the privacy laws that apply to our business, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable. We may update this policy from time to time. The current version will be available on our website.

How we collect personal information

We generally collect personal information directly from you when you:

• Contact us by telephone, email, through our website or in person.

• Enquire about a property or our services.

• Attend a property inspection.

• Complete an application, agreement or other form.

• Subscribe to property updates or marketing communications.

• Participate in a survey, promotion or provide feedback.

Where reasonably necessary to provide our services, we may also collect information from other sources, such as your authorised representative, a property owner, references you nominate, publicly available records or service providers involved in a property transaction. We do so where permitted by law and obtain consent where required.

What personal information we collect

The information we collect depends on your relationship with us and the services you request. It may include:

• Your name, address, telephone number and email address.

• Your property preferences and requirements.

• Information about properties you own, rent, wish to buy or wish to sell.

• Identification and information needed to verify your identity.

• Employment, financial or reference information where relevant to an application or transaction.

• Records of enquiries, correspondence and dealings with us.

We only collect personal information that is reasonably necessary for our business activities or required by law. If you choose not to provide certain information, we may be unable to provide a particular service or process your request.

How we use personal information

We use personal information to provide our services and manage our relationship with you. This may include:

• Responding to enquiries and understanding your property needs.

• Arranging inspections and facilitating property transactions.

• Managing applications, agreements and related communications.

• Providing property updates and information about our services.

• Maintaining business records and meeting legal, regulatory and contractual obligations.

• Improving our services through feedback, research and analysis.

We use and disclose personal information for the purpose for which it was collected, or for other purposes where permitted by law or with your consent.

Marketing communications

We may send you property listings, market updates and information about our services where permitted by law. You can opt out of marketing communications at any time by using the unsubscribe option in our messages or contacting us using the details below.

When we disclose personal information

We may disclose personal information where reasonably necessary to provide our services, including to:

• Property owners, buyers, sellers, tenants or their authorised representatives, as relevant to your dealings with us.

• Solicitors, conveyancers and other advisers involved in a transaction.

• Service providers that support our business, such as technology, data storage, administration and marketing providers.

• Our professional advisers, insurers and auditors.

• Government agencies, regulators or law enforcement bodies where required or authorised by law.

When we act on behalf of a property owner or another client, we may share information relevant to that engagement with them. We take reasonable steps to ensure that service providers handling personal information on our behalf protect it and use it only for authorised purposes.

How we store and protect personal information

We may hold personal information in electronic systems and physical records. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain personal information for as long as it is needed for the purposes described in this policy or to meet legal obligations. When it is no longer required, we take reasonable steps to securely destroy or permanently de-identify it, unless retention is required by law.

Accessing and correcting your information

You can request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading, by contacting us using the details below. We may need to verify your identity before responding. We will respond within a reasonable period and explain any lawful reason for refusing a request, together with available complaint options.

There is no charge to make an access or correction request. If a permitted, reasonable charge applies to providing access, we will let you know in advance.

Privacy enquiries and complaints

If you have a question about this policy or a concern about how we have handled your personal information, please contact us using the details below. Please provide enough information for us to understand and investigate your concern. We will acknowledge your complaint and aim to respond within 30 days. If we need more time, we will explain why and keep you informed.

If you are not satisfied with our response, you may be able to raise your complaint with the Office of the Australian Information Commissioner. Further information is available at www.oaic.gov.au.

Privacy enquiries — Ashby York

Email: hello@ashbyyork.com

Telephone: 1800 818 458

Postal address: Po Box 1112, Bowral NSW 2576